Last updated: September 2026

Farm-Master Machinery (Shanghai) Co., Ltd. (hereinafter referred to as “Farm-Master,” “we,” or “our Company”) respects and protects your personal information and privacy. This Privacy Policy explains how we collect, use, store, and protect personal information through our website https://www.farm-master.com (hereinafter referred to as “this Website”), as well as the rights you are entitled to. Please read this Policy carefully before using this Website or submitting information to us.

By submitting an inquiry through this Website, using the online customer service, or continuing to browse this Website, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, please discontinue use of this Website and refrain from submitting personal information to us.

I. Who We Are

Farm-Master is an enterprise specializing in the research, development, manufacturing, and sales of poultry farming equipment and organic fertilizer fermentation processing equipment, providing integrated smart farming solutions to customers worldwide. Should you have any questions regarding this Policy or the processing of personal information, please contact us through the contact details provided at the end of this document.

II. What Information We Collect

1. Information You Voluntarily Provide

  • Inquiries and Contact Information:When you submit information through forms on this Website such as “Contact Us,” “Request a Quote,” or “Subscribe to News,” we collect the name, company name, email address, phone/WhatsApp number, country or region, and inquiry content that you fill in.
  • Online Customer Service Information:When you use the online customer service window in the lower right corner of this Website to ask questions, we collect the content of your inquiry and may collect contact information you voluntarily provide in order to respond to your questions.
  • Other Voluntary Submissions:Any information you actively send to us via email, social media, or other channels.

2. Information We Automatically Collect

  • Cookies and Similar Technologies:Used to record your language preferences, privacy choices, and website functionality settings (see the “Cookie Policy” section below for details).
  • Log Information:When you visit this Website, the server may automatically record routine log information such as your IP address, browser type and version, operating system, access time, referring page, and pages viewed, for the purpose of ensuring website security and operational stability.

We do not require you to register an account, nor will we collect sensitive information such as your precise location or contacts without your consent.

III. How We Use Your Information

We use the collected information solely for the following purposes:

  • To respond to your inquiries, provide product materials, and quotations;
  • To provide you with pre-sales consultation and after-sales service;
  • To send you product and industry news, subject to your subscription and consent;
  • To analyze website traffic and improve website content and visitor experience;
  • To ensure website security and prevent fraud and abuse;
  • To fulfill obligations imposed by laws and regulations.

Wewill notsell, rent, or otherwise trade your personal information.

IV. Legal Basis for Processing Personal Information

We process your personal information based on the following legal grounds:

  • Your consent:For example, sending you marketing communications or loading statistical or advertising Cookies;
  • Necessity for entering into or performing a contract:For example, responding to your inquiries and advancing business communications;
  • Our legitimate interests:For example, improving website experience and ensuring website security, while balancing your rights and interests;
  • Legal obligations:For example, complying with record-keeping and disclosure requirements under applicable laws.

V. Cookie Policy

This Website uses Cookies and similar technologies. Upon your first visit, the Cookie settings bar at the bottom of the page will explain the categories and allow you to make your selections. Cookies are categorized as follows:

  • Necessary Cookies:Required for the proper functioning of the Website, used to record your language preferences and privacy choices. These Cookies cannot be disabled.
  • Third-Party Content:Used to load content and functionality from third-party platforms such as YouTube, Facebook, and Twitter, and will only load after your consent.
  • Statistics and Analytics:Used to anonymously track website visits and help us improve content (e.g., Google Analytics). Only enabled after you provide consent.
  • Advertising and Marketing:Used to display personalized ads and measure campaign effectiveness (e.g., Meta ads pixel). Only enabled after you provide consent.

Cookie Details Currently Set on This Website

The following are the Cookies that may currently be set on this Website. The “Necessary” category is always enabled; third-party content, statistics and analytics, and advertising and marketing will only load corresponding content or scripts after your consent.

  • Cookie Choice Record(Necessary, first-party) — Records your consent or refusal choices for each category made in the Cookie settings bar at the bottom of the page, allowing this Website to respect your choices without repeated prompts. Validity period: 180 days.
  • Browser Cookie Support Detection(Necessary) — Detects whether the browser supports Cookies; does not contain personal information. Validity period: end of browser session.
  • Login Session(Necessary) — Identifies the login session of an authenticated user. Validity period: end of browser session; approximately 2 weeks if “Remember Me” is checked. The session identifier is randomly generated by the system and does not contain your personal information.
  • Login Status Persistence(Necessary) — Maintains the logged-in status of an authenticated user. Validity period: end of browser session.
  • Interface Preference Settings(Necessary) — Saves interface display preference settings. Validity period: 1 year.
  • Preference Storage Duration(Necessary) — Records the storage duration of the aforementioned preference settings. Validity period: 1 year.
  • Traffic Statistics Identifier(Statistics and Analysis) — Set by Google Analytics after your consent, used to compile website visit statistics (such as page views, visitor sources, and approximate geographic regions), helping us improve content and visitor experience. This data generally does not contain information that directly identifies you. Validity period: up to 24 months.
  • Advertising and Conversion Identifiers(Advertising and Marketing) — Set by Meta advertising pixel after your consent, used to record advertising display and conversion performance and to avoid repeatedly showing you the same advertisements. Validity period: up to 180 days.

This website manages third-party content and statistical analysis through the Cookie settings panel: Necessary cookies remain enabled at all times; the three categories of third-party content, statistics and analysis, and advertising and marketing will only load corresponding content or scripts and set corresponding cookies after you grant consent. Once you consent to a relevant category, the corresponding service providers (such as YouTube, Facebook, Twitter, Google, and Meta) will process relevant information in accordance with their own privacy policies. You may withdraw consent at any time through the Cookie settings panel: upon withdrawal, we will cease loading the corresponding content and scripts, and you may also delete cookies already set through your browser settings.

You may modify your cookie choices at any time through the “Settings” button at the bottom of the page, or disable and delete cookies through your browser settings. Please note that disabling necessary cookies may affect certain functions of the website.

VI. Third-Party Services and Information Sharing

In the course of providing services to you, we may provide your information to the following types of third parties, and only share information to the extent necessary:

  • Website Technical Service Providers:Such as website hosting, content management, and security service providers;
  • Online Customer Service and AI Service Providers:Content you submit through the online customer service may be processed by third-party artificial intelligence services (such as the DeepSeek large language model) to generate responses. Such processing is used solely to address your inquiries; we require service providers to keep your information confidential and process it only in accordance with our instructions;
  • Statistics and Advertising Service Providers:We use Google Analytics to compile website visit statistics and use Meta advertising tools for promotional campaigns and performance measurement; relevant information is processed by the aforementioned service providers in accordance with their respective privacy policies only after you consent to the corresponding cookie categories.
  • Legal Requirements:Where required by laws, regulations, or competent authorities, we may disclose relevant information in accordance with the law.

As our company's customers and the aforementioned service providers are located in different countries or regions, your information may be transferred to servers outside your country or region for processing. We will adopt appropriate protective measures (such as standard contractual clauses) in accordance with applicable data protection laws to safeguard the security of your information during transmission and storage.

VII. Data Retention

We retain your personal information only for the period necessary to achieve the purposes described in this Policy. The specific retention period depends on the type and purpose of the information (for example, inquiry communication records are generally retained for 2 years from the last communication, or until you request deletion). Where laws or regulations provide otherwise, such provisions shall prevail. Upon expiration of the retention period, we will delete or anonymize your information.

VIII. Data Security

We adopt industry-standard technical and organizational measures to protect your personal information, including encrypted transmission (HTTPS), access controls, the principle of least privilege, and regular security assessments, to prevent unauthorized access, disclosure, alteration, or loss of information. Notwithstanding the aforementioned measures, no internet transmission is absolutely secure; we ask for your understanding and kindly request that you safeguard the information you submit.

IX. Your Rights

In accordance with applicable data protection laws (including the EU General Data Protection Regulation (GDPR) and China's Personal Information Protection Law), you have the following rights:

  • To access and obtain a copy of your personal information held by us;
  • To correct inaccurate or incomplete personal information;
  • To delete your personal information (under circumstances prescribed by law);
  • To restrict or object to our processing of your personal information;
  • To withdraw your previously granted consent (withdrawal does not affect the lawfulness of processing based on consent prior to withdrawal);
  • To obtain your personal information in a structured, commonly used, and machine-readable format (data portability right);
  • To lodge a complaint with a supervisory authority.

If you wish to exercise any of the above rights, please contact us via the email address provided at the end of this document. We will respond within the period prescribed by law (generally within 30 days). To protect the security of your information, we may first verify your identity.

X. Children's Privacy

This website is intended for business customers and is not directed at children. We do not knowingly collect personal information from children under the age of 16. If you believe that we have inadvertently collected children's information, please contact us immediately, and we will delete it promptly.

XI. Third-Party Links

This website may contain links to third-party websites (such as social media platforms and industry websites). These third-party websites have their own independent privacy policies, and we assume no responsibility for their content or information processing practices. Please review their privacy policies before visiting third-party websites.

XII. Policy Updates

We may update this Policy from time to time to reflect changes in business, technology, or legal requirements. The updated Policy will be posted on this page, and the “Last Updated” date at the top of the page will be revised. If changes materially affect your rights, we will notify you through prominent means (such as a website announcement).

XIII. Contact Us

If you have any questions, comments, or complaints regarding this Policy or our processing of your personal information, please contact us through the following channels:

  • Company Name:Qiaomu Machinery (Shanghai) Co., Ltd. (Farm-Master)
  • Official Website:https://www.farm-master.com
  • Email:[email protected]